Frequently asked questions aboutTanegashima Iwasaki Hotel

Please find answers to the questions our guests have most often.

Click the questions out of the list below to find the answer.

Please feel free to contact us directly if you have further questions.

Hotel Reservationについて

Check-in begins at 2 p.m. and checkout is at 11 a.m.
You can request early check-in if you would like to check in before 2pm by calling or contacting our front desk. 30% of your room charge will be applied for early check-in. Please be reminded we might not be able to accept your requests depending on our room availabilities.
You can request late you would like to checkout after 11 a.m. by calling or contacting our front desk.Charges for late check out are as below

After 11 a.m. to 2 p.m. 30% of your room charge.
2 p.m. to 5 p.m. 50% of your room charge.
After 5 p.m. 100% of your room charge.

Please be reminded we might not be able to accept your requests depending on our room availabilities.
There are no extra charges if a kid who is under 3 years old shares one bed with an adult. We might refuse more than the number of allowed guest staying in one room or charge extra per additional guest. Please contact us directly about detailed information.
We can keep your luggage at our front desk even before your check-in.
All of our guest rooms are non-smoking rooms.
All of our guest rooms have washlet toilets.
An extra charge for keeping your packages will be applied. Please contact us directly.
Cancellation without notice:One night charge with consumption tax.
On arrival day:80% of one night charge.
1day prior arrival day :20% of one night charge.
We have a different cancelation policy for a party with more than 15 guests. Please contact us directly for further information.
We cannot accept guests with pets.
You can bring your service dog according with Japanese Act on Assistance Dogs for Physically Disabled Persons. Please use your dog harness inside our hotel.
Yes, a limited number of wheelchairs are available. We recommend contacting us before arrival to check on availability. It is only for use inside our hotel property.


Please feel free to contact us directly if you have further questions.

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